We started Walie.ai because we were tired of AI "solutions" that required months of setup, huge engineering teams, and still couldn't handle a real customer conversation.
Today, only the world's largest companies can afford world-class customer service. We're changing that. Walie.ai puts enterprise-grade AI voice technology in the hands of businesses of all sizes.
Our mission is simple: ensure that every customer interaction — regardless of channel, language, or time of day — is handled with speed, empathy, and intelligence.
We measure success by what changes for our customers — lower costs, happier customers, more revenue. Not by features shipped or calls made.
We tell customers the truth, even when it's uncomfortable. AI has limitations — we're upfront about them and work constantly to push past them.
We ship often, gather signal quickly, and iterate relentlessly. The pace of AI development demands that we stay in permanent learning mode.
From day one, we've built for a world that speaks many languages, operates in many time zones, and serves many cultures. Inclusion isn't an afterthought.
Shipped sub-300ms real-time speech with live accent and code-switching detection across 50+ languages, plus an autonomous reasoning engine that resolves multi-step requests end-to-end.
Re-architected the conversation engine on LLMs, unifying voice, chat and SMS into a single agent with shared context and memory — a step-change in conversation quality.
Scaled the platform past 10 million automated calls and launched live sentiment analysis, resolution tracking and the real-time analytics suite.
Expanded to 30 languages, entered the healthcare vertical with HIPAA-ready workflows, and achieved SOC 2 Type II certification for enterprise-grade security.
Deployed our first production AI voice agent and integrated with leading CRM and telephony platforms, going live with our first enterprise customer.
Walie.ai was founded in Toronto, Ontario with a simple goal: build AI voice technology that actually understands real customers — and works out of the box.
We're hiring across engineering, product, sales, and customer success. Come build the future of customer experience.